Frequently Asked Questions
How does it work?
Lakeshore Delivery Partners LLC is a restaurant delivery service bringing customers and restaurants closer together. There is a $3.99 delivery fee that covers the first five miles from the restaurant. (A $1/mi pro-rated distance fee will apply after 5 miles) Type in your address and a list of all the available restaurants will be shown.
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How long does it take for delivery?
The average delivery time varies based on volume and time of day. We typically quote between 30-60 minutes for deliveries. We recommend that large orders be placed at least one day in advance. You can schedule a delivery days, weeks, or even months in advance. All multi-restaurant orders have at least a 1 hour quote time.
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Can I cancel my order?
Orders cannot be canceled once they have been placed with the restaurant. If you need to cancel or make changes to an advanced order, call 616-610-1526 and a customer service representative will assist you.
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I have a problem with my order, what should I do?
If there are any problems with your order, you must call us at 616-610-1526 within 15 minutes of the order being delivered. We will confirm with the restaurant regarding the mistake.
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Policies Regarding Dune Dollars and Lakeshore Community Cash
We gladly accept Dune Dollars and Lakeshore Community Cash as a form of payment. Select Custom as a payment option and present the Voucher to your driver upon delivery. If the remainder of the ticket is going to be paid with a card, you may even do that when you place your order.
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